How long does shipping normally take?
An email with tracking information will be sent to you once your order has left our fulfillment center, typically within 2-3 business days of placing the order.
Shipping times cannot be guaranteed and vary depending on external factors. While we can't give provide an exact timeline, the general estimates are:
- All products, excluding books and posters: 2 - 5 business days.
- Books and posters: 2 - 14 business days.
- All products: 5 - 12 business days.
Australia / New Zealand
- All products: 7 - 14 business days.
- All products: 7 - 12 business days.
**Please note that during the holiday season or during unprecedented times such as the COVID-19 pandemic, shipping timelines will likely be extended or delayed.
If you haven't seen any updates on your tracking information for 2 weeks, please reach out to your Mentor or contact our Support team.